Terms of Service

Version 2.1.0

Effective date: 29 September 2026.

The English text governs. The Dutch text, and any other language, is a translation. If they differ, the English text applies.

ArkOffice is the trade name of Arkintel B.V. for this service. These terms are made available before you agree. We record the version you accept.

Other documents in this pack: the Privacy Policy, the Cookie Policy, the in-app artificial intelligence disclosure, and the Processor and recipient register. Article 32 states the order. The register is not a separate contract.

1. Who we are

Arkintel B.V. is the company you contract with. It is a private limited company (besloten vennootschap) established in the Netherlands.

Address: Molengraaffsingel 12, 2629 JD Delft, the Netherlands
Chamber of Commerce (Kamer van Koophandel): 99939940
RSIN: 869196911
VAT: NL869196911B01

Account and product questions: support@arkoffice.com. That address is also our single point of contact for users under the Digital Services Act. Languages: Dutch and English.

Authorities, and notices of illegal content: legal@arkintel.com. Languages: Dutch and English. The notice process is in article 11.

Consumer-law supervisor: the Netherlands Authority for Consumers and Markets (Autoriteit Consument en Markt). How to complain is in article 30. The Dutch data protection authority is named in the Privacy Policy.

You can enter this contract on the website when you create an account, and at checkout when you pay.

We use a bank account number only where the law or an invoice requires it. We do not publish that number here.

2. Definitions

We, us, Arkintel: Arkintel B.V.
You: the person or organisation that accepts these terms.
Consumer: a natural person acting outside a trade, business, or profession. If you act for a trade, you are a Business User.
Business User: anyone who is not a Consumer.
Services: ArkOffice on the website, in the apps we offer, and related functions we offer under these terms.
Account: the account you register.
User Content: files, notes, prompts, audio, and other material you upload or create, excluding our materials.
Output: text or other results the artificial intelligence produces for you.
Credits: the unit we use to measure usage. Credits are not money, not electronic money, and not redeemable for cash.
Free and Pro: the entitlement layers shown in the app and at checkout.
Pay-as-you-go: optional metered use on Pro, after you opt in inside the app.
Checkout: the payment page for a paid Pro subscription.
Durable medium: email to the address on your account, or another form you can store and read later.
Safety Classifier: the automated check described in article 9. Named providers are on the register and in the disclosure, not in these terms.
Pack: these terms, the Privacy Policy, the Cookie Policy, the disclosure, and the register, at one version number.

3. How the contract is formed

These terms govern access to and use of the Services.

Free: the contract is formed when you create an account and accept these terms.
Pro: the contract for the paid subscription is formed when you complete Checkout. The checkbox at Checkout is your acceptance of these terms, including the latest version then available. That acceptance starts supply and is the acknowledgement in article 16.
Pay-as-you-go: a separate opt-in inside the app, after you have Pro. It is not a Checkout product. Before you enable it, we show the overage rate and the spend limit. If that opt-in is a new paid distance contract, article 16 applies to it as well.

You accept by an active step, such as a checkbox. Browsing the site is not acceptance. The text is available before you agree.

Before paid Checkout we give you the pre-contract information required for consumers: what the service is, who we are, the total price including VAT, how long it lasts, how it renews, how to cancel, the right of withdrawal, and how to complain.

After you conclude a paid contract we confirm it by notice.

The Privacy Policy is part of the information about processing. It incorporates the register. You do not click a separate contract for the named vendor list.

The disclosure is an extra condition for sends that leave our systems (article 9). If you decline it, or withdraw it, you are signed out.

You agree that we may send contract notices to the email address on the account.

You confirm that you have legal capacity. If you are a Business User, you confirm that you may bind your organisation.

For a Business User, these terms are our first offer. Your purchase-order terms do not replace them by arriving later (Dutch Civil Code, article 6:225(3)).

If the price or plan at Checkout conflicts with marketing text, Checkout prevails for that price and plan.

4. Who may use the Services

You must be at least 18.

The Services are offered to people in the European Union and the European Economic Area. We do not offer them where we have not made them available, including a storefront we have not opened. Within the territory where we do offer them, we do not discriminate by nationality or place of residence without a justification the law allows (Regulation (EU) 2018/302).

You may not use the Services where European Union restrictive measures prohibit it.

A Consumer may hold one account, and that account is for one natural person. We may close a second consumer account. We may also close duplicate accounts used to evade a ban.

If you use a personal account for an organisation, you confirm that you may do so. The organisation remains responsible for that use. We are not that organisation's processor unless a separate data processing agreement is signed.

5. Accounts

Registration details must be true and kept up to date.

You can sign in with email, or with Apple, Google, Microsoft, Meta, GitHub, or LinkedIn, where that method is offered.

Keep your credentials confidential. Tell us promptly if you think someone else is using your account. This duty to tell us does not require you, as a Consumer, to prove that the use was not yours.

The account is personal. You may not transfer it, except a business succession that we agree to in writing.

The website and the apps use one account.

We may ask you to sign in again, to use multi-factor authentication, or to end a session.

If a Pro invoice is unpaid, access may be restricted under article 15. That is not a security lock, and it is not triggered only because no card is stored while the subscription is still current.

6. What the Services are

The Services are a work aid. They are not a mission-critical or safety-critical system.

They include, as offered:

artificial intelligence chat, with models and optional tools you select, such as web search or file tools
notes
file storage (Drive): upload, organise, share, and download
document editing
audio recording and transcription, where offered
account, billing, and settings

Free, Pro, and pay-as-you-go are layers of entitlement, not separate products. Unpaid invoices are handled under article 15.

The website and the apps show the same account. You cannot buy, restore, upgrade, or cancel a subscription in an app. Those steps are on the website.

Features marked as experimental may change or disappear.

We may add or remove models and tools, and change the provider behind a model, without a separate notice. The current list and the estimated cost are in the app. We do not promise a particular model, a response time, a third-party tool, or a fixed credit cost per message.

The Services are not professional advice: not legal, tax, medical, financial, credit, or investment advice, or any other regulated or certified activity. They are not a public body, and not a system that makes decisions for you.

7. Licence, not a sale

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access the Services for your own personal use or your own internal business use.

This is a licence under the Dutch Copyright Act (Auteurswet). It is not a sale of a copy, and it is not a transfer of title in the software, the models, or the documentation.

You may not copy or modify the platform software, reverse engineer it except where the law allows, scrape it at a scale that impairs it, resell it, timeshare it, run a bureau service on it, bypass technical limits, probe it except authorised security research, remove proprietary notices, or mirror it.

Open-source components keep their own licences. A list of legal and open-source notices is at https://arkintel.com/legal.

The licence ends when these terms end, or when you breach them.

8. Intellectual property

8.1 Our materials

The Services, and their original content, features, and functionality, are and remain the exclusive property of us and our licensors. That includes the platform, the user interface, the names ArkOffice and Arkintel, the documentation, our prompts and system materials, and datasets that are not User Content.

Those materials are protected by copyright, trade-mark, and other laws of the Netherlands and of other countries.

These terms do not give you an implied licence to our names, marks, or trade dress. You may not use ArkOffice, Arkintel, or our trade dress with a product or a service unless we have agreed to that in writing.

If you send us a suggestion, you grant us a non-exclusive licence under the Dutch Copyright Act (Auteurswet) to use that suggestion, including to reproduce and adapt it, for as long as the rights last. We have no duty to use the suggestion, and we owe you no payment for it. This licence does not transfer your User Content, and it is not a sale of your copyright. Where the suggestion is made in employment, article 7 of the Auteurswet applies to that work instead of this licence.

8.2 Your content

You keep ownership of your User Content: the files, notes, prompts, audio, and other material you upload or create. Our materials are not part of that ownership.

You grant us a limited licence to host, reproduce, and process that content only to provide and secure the Services. The licence covers the processors we need for those purposes, and the people you share the content with. A send that leaves our systems is governed by article 9. The licence ends when we delete the content under the Privacy Policy, except for a copy the law requires us to keep.

You warrant that you have the rights in that content, and any consent the law requires. That includes another person's personal data and another person's intellectual property in what you upload.

We do not claim ownership of your User Content.

8.3 Output

As between you and us, you may use Output for your own purposes, subject to this article.

Third-party rights still apply. That includes rights in the models, in material the Services retrieve from the web, and in files you uploaded. We do not assign to you any intellectual property of a model provider.

Similar Output may be generated for another user. Output is not guaranteed to be unique, accurate, or free of infringement.

You are responsible for clearing the rights before you publish Output or exploit it commercially.

8.4 Infringement notices

Copyright, neighbouring-rights, and trade-mark notices use the same mailbox and the same human process as article 11: legal@arkintel.com.

In addition to the article 11 fields, the notice must describe the work or the sign, and state that you own the right or are allowed to act for the owner.

We do not operate the Services as an online content-sharing service under article 17 of Directive (EU) 2019/790. Drive hosts files for users of a work aid, and those users may share them. The main purpose of the Services is that work aid, not storing and promoting a large public collection of copyright works. There is no licence-and-stay-down system. Takedown is the notice path in article 11.

9. Artificial intelligence

You interact with an artificial intelligence system (Artificial Intelligence Act, article 50). We deploy third-party models. We are not the provider of those general-purpose models.

Output can be wrong, biased, incomplete, or invented. Review it before you rely on it. Do not use the Services to make a decision about a person that has a legal effect, or a similarly significant effect, with no human in that decision (General Data Protection Regulation, article 22).

Before a chat send proceeds to the model or tool you selected, it may be scored by an automated safety check. The providers are named on the register and in the disclosure. A score is probabilistic. It can be wrong. A hit is not a finding that a crime was committed, and it is not a general scan of everything you store (Digital Services Act, article 8).

Under the suppliers' terms, as they represent them to us: prompts and files are not used to train model weights, and each host keeps inference traffic for the period those terms declare. You can delete a chat and add to it. If a safety check flags a send, we keep that prompt in that chat, and you can no longer delete that chat or add to it. Details are in the Privacy Policy.

You may not try to bypass safety rules, extract system prompts, or use the Services for banned or high-risk purposes. Those include social scoring, untargeted scraping of faces, banned biometric or emotion recognition, exploiting minors, replacing a human decision the law requires in medicine, credit, employment, law enforcement, or migration, child sexual abuse material, intimate images without consent, terrorist content, and political deepfakes that the law requires to be labelled.

If a required safety check cannot be completed, we may refuse that send. That refusal is not a strike, and we do not charge safety credits for a check that did not complete.

What happens after a hit is set out in article 17. Credits, including credits for a refused hit, are charged under article 15.

10. Acceptable use

Use the Services lawfully, under Dutch law and the law of your Member State.

Do not upload or send illegal content, including child sexual abuse material, terrorist content, incitement, malware, fraud, stalking, doxxing, or hate that criminal law prohibits.

Do not infringe intellectual property, dump trade secrets, or upload an employer's confidential data without authority.

Do not upload other people's personal data unless you have a lawful basis to do so. If you are a Business User, you are the controller of that personal data. If you are a Consumer, you are not, and we are the controller of that processing, as the Privacy Policy states.

Do not send spam, use the Services as a mail relay, interfere with the Services, overload them, scrape them in a way that impairs them, stuff credentials, sell accounts, forge identifiers, or bypass credit, storage, rate, or geographic limits.

Do not resell access, and do not build a competing model corpus from the Services.

You are responsible for what you write, upload, share, and publish.

Where the Digital Services Act places hosting duties on us, those duties stay with us. That does not remove your responsibility for what you upload.

Do not upload special-category data, children's data, secrets, or classified information unless you are legally allowed to and you accept the residual risk. This is not a classified environment.

An attempt to jailbreak the model or to evade the safety check is a breach of article 9.

11. Illegal-content notices

We host User Content. We also provide our own interface and system layers.

Notices of illegal content go only by email to legal@arkintel.com, in Dutch or English. There is no automated intake and no stay-down filter. The same template is Annex C.

A notice is sufficiently precise when it includes:

an explanation of why the information is illegal, including the law you say is infringed
the exact electronic location: a URL and, if needed, a file, share, thread, or message identifier
your name and email, unless the notice concerns an offence in articles 3 to 7 of Directive 2011/93/EU and the law allows you not to identify yourself
a statement that you believe, in good faith, that the notice is accurate and complete

If a notice is incomplete, we may ask for the missing parts. Until then it is not a valid notice under article 16 of the Digital Services Act.

A person assesses the notice. We do not decide these notices by automated means alone. We acknowledge receipt. If we act, we disable the identified item, typically that share or that file, and we tell you our decision. We give the affected user a statement of reasons: what we restricted, the facts, the legal ground, that this path was not decided by automation alone, and how to contest it (article 30, and article 20 of the Digital Services Act).

The affected user may contest by email to legal@arkintel.com or through article 30. A person reviews the contest.

If someone floods us with bad-faith notices, we may ignore or restrict that notifier.

If someone repeatedly provides manifestly illegal content, we may warn them and then suspend access for a reasonable period (Digital Services Act, article 23). A person makes that judgement. That path is separate from the safety ladder in article 17 and from unpaid invoices.

We have no general duty to monitor all stored content.

If an out-of-court dispute body under article 21 of the Digital Services Act is in scope for a decision, we will say so in the statement of reasons.

We may publish a short transparency statement under article 15 of the Digital Services Act. That statement is not these terms.

We report to authorities where Dutch law requires it.

Upload only what you have the right to upload.

If you share a file or a note, the people you give access to can see it. If a link leaks, that risk is yours.

We may scan or block files for malware and for illegal content.

Storage is metered. The included amounts are those shown in the app. At the effective date of this version, Free includes 15 gigabytes and Pro includes 200 gigabytes, counted in decimal gigabytes. Overage is billed only if Pro pay-as-you-go is on. If pay-as-you-go is off, an upload that would exceed the included Drive limit is refused. It is not billed as overage.

Chat is not stopped because of storage. If you move from Pro to Free and you are over the Free limit, new uploads are refused. You can still download, delete, and read history.

We do not promise to archive your files after the contract ends, except where the law or the Privacy Policy requires it.

Transcription processes audio you submit for that feature. The document editor may process document bytes through the stack named on the register.

The product may replace a file with a newer version. Keep your own copy of records that matter.

Unpaid invoices can restrict these features under article 15. Article 15 states what that restriction is. These terms do not name each control in the app.

13. Availability, support, and security

We do not promise uninterrupted service. We use reasonable efforts. We may maintain the Services.

We keep backups for our own operations. They are not a backup service we provide to you, unless we sell that separately.

The Privacy Policy describes the security measures we use.

Report vulnerabilities to support@arkoffice.com.

We provide support with reasonable commercial effort. We do not promise a response time unless a plan you buy states one.

Each app depends on the operating system it runs on and on the store that distributes it.

If the Services are down, continue your work another way.

A safety check that cannot be completed is handled under article 9. An unpaid invoice is handled under article 15. Neither is force majeure (article 23).

14. Conformity for consumers

For Consumers, the rules on digital content and digital services cannot be waived (Directive (EU) 2019/770; Dutch Civil Code, book 7, title 1aa).

We supply the Services by giving you access to the account. They must match what we described: functionality, compatibility, interoperability, and security, as stated.

We may supply updates, and we must supply updates the law requires for security or for conformity. Install client updates. If you refuse a critical update, the statutory consequences apply.

If the Services are not in conformity, your statutory remedies apply: repair, a proportionate price reduction, or termination, as that law provides. The legal guarantee lasts for as long as we supply the Services under the contract.

For a Business User, that consumer regime does not apply. The Services are supplied as available, subject to the reasonableness required by Dutch Civil Code article 6:248.

15. Fees, credits, and billing

15.1 Price and VAT

Prices we show to Consumers include VAT. The currency is the euro. The standard Dutch VAT rate is 21%, unless a destination rate applies.

Business Users receive a VAT invoice. We apply reverse charge only where the law requires it.

Stripe collects payment. We do not store full card numbers.

You receive invoices and receipts through Stripe and by email. Business invoices include the Dutch invoice fields the law requires.

We show a bank account number only where an invoice or a bank transfer requires it.

15.2 Plans

Free is EUR 0. You receive the included credits and storage we show at signup and in the app at the time of use.

Pro is a recurring subscription, currently monthly. The price, included credits, and included storage are those shown at Checkout for that order.

The price and plan you accept at Checkout are the price and plan for that order. An older advertisement does not form part of your contract, and it does not set your price or your plan.

We may offer new customers a different price from existing customers.

Pro, at a high level, includes a larger credit allowance, a larger Drive, and the option to turn on pay-as-you-go.

We may offer new plans as optional plans. We do not move a Consumer onto a worse plan without the rules in this article and in article 25.

15.3 Credits

Credits are a unit we use to measure usage. They are not money, not electronic money, and you cannot redeem them for cash.

The included amount for a period is the amount we show at Checkout or in the app. At the effective date of this version, Free includes 200 credits per period and Pro includes 2000 credits per period.

Article 15.7 governs promotional grants. Once we grant them, we place them in the same queue as other packs. The reason for the grant does not change the order we use.

Consumption order:

If a discount grant is active, we take one primary percent off the gross usage.
We then debit active credit packs first-in, first-out. We use the pack that expires soonest first. We use a pack with no expiry last. If the expiry is the same, we use the older grant first.
We charge any remainder as pay-as-you-go only if you have opted in on Pro.

We end an included pack at the end of the period, so we usually use it before a promotional pack that lasts longer.

While pay-as-you-go is on, we also apply a spend limit for the billing period. That limit can refuse chat and uploads even if packs still have credits, because storage overage counts toward that limit and a debit from a pack does not. If pay-as-you-go is off and the sum of all active packs is empty, we refuse chat and uploads that need credits. That refusal is not the spend-limit refusal. We handle unpaid invoices under article 15.5.

Two layers set how many credits a model or tool uses:

The provider sets its own prices for tokens and tools. We do not set those prices. We sell you the use of those models and tools on ArkOffice.
Our margin stays the same percentage. If that provider raises its price by about 10 percent, the same use of that model costs about 10 percent more credits. If the provider lowers its price, the credits fall by the same share. Other models stay the same unless their own provider changed. We do not keep the old credit count and pay the increase ourselves. We also do not use this rule to raise our own margin.

After the provider changes its price, we may change how many credits that model or tool uses. We try to do that on the same working day as we receive their notice. We do not send you a separate notice for that change. The app shows the current estimate. We do not treat this change as force majeure. If we change our margin, the euro price of a credit, the Pro price, or the storage overage price, that is a price we set. Article 15.6 then applies.

Many providers charge us in US dollars. We turn that cost into euros. We use the average of published daily rates for the US dollar against the euro over the last 90 days. We then add our fixed margin. We then show the result in credits, using the published euro value of one credit.

That average is one number for the whole platform. We update it from time to time as part of running the Services. The new number applies to use after we update it. We do not write it on a credit pack when we grant the pack. We do not follow every move of the market.

The market moves all the time, so the number can differ a little from the rate at the moment you use the Service. We include that small difference in the credits you use. We try to keep the number reasonably up to date. We do not promise that it matches the rate at that moment. We do not pay you back for that small difference.

The euro and US dollar market is active enough that this update is part of ordinary running of the Services. We do not treat it as a price we set. We do not treat it as force majeure.

We fix the conversion markup on a credit pack when we grant the pack. A later markup row does not change credits we have already granted. After your packs are empty, pay-as-you-go uses the current markup row.

The euro value of a credit, including VAT, is a price we set. If we change it, article 15.6 applies.

Figures we show in the app for the cost per message are estimates. They vary with your prompt, the context, and any tools. We do not charge a fixed price per message.

If we refuse a send after a safety hit, that check may still use your credits. We do not bill a check that we cannot complete (article 13).

We end unused included credits at the end of the period. We do not carry them into the next period. We end unused credits on a promotional pack when that pack ends.

When the contract ends, we do not pay you cash for unused credits, except where withdrawal rules or unjust enrichment require us to.

If you abuse grants, including with extra accounts or fake referrals, we may claw them back or end the contract (article 15.7).

15.4 Pay-as-you-go

We never turn pay-as-you-go on by default. You turn it on inside the app. We record that you agreed, and which version of that choice you accepted. Turning it on is not Checkout.

You set a euro spend limit for the billing period. If you do not set one, the limit is EUR 50. We compare the limit with what you spend in that period. We stop chat and uploads when you reach it. If you lower the limit below what you have already spent, we refuse the next gated action until you raise the limit.

The rate is the rate we publish in the app. At the effective date of this version, the usage rate is EUR 0.015 per credit, including VAT. Storage overage is the rate we show in the app.

You can turn pay-as-you-go off at the end of the current period. We then start the next included pack with pay-as-you-go off.

We may invoice metered use during the period, including when a threshold is reached. If that invoice is not paid, article 15.5 applies.

If you turn pay-as-you-go off, we refuse chat and uploads that need credits when the sum of all active packs is empty, not only when the included pack is empty. We apply the spend limit only while pay-as-you-go is on.

15.5 Subscriptions and unpaid invoices

We renew Pro until you cancel. We run the Free period as a rolling calendar month. It starts on the billing-cycle anchor we set for the account, and it renews on that day.

If you are a Consumer and you agreed at a distance, you can end the contract with a clearly visible cancel function (Directive (EU) 2023/2673). If you cancel Pro, the cancel takes effect at the end of the current period. We do not refund the current period for a change of mind, except where article 16 or a statutory remedy applies.

If you move from Free to Pro during a period, we give you the Pro allowance for that period as we apply it at Checkout.

If Stripe shows the subscription as past due or unpaid, we may restrict the account until the open invoices are paid. You remain on Pro until the period ends or a later change maps you to Free. If you cancel while an invoice is open, Pro still ends at the end of the period, and that cancel does not cancel the invoice.

You cure this in the billing portal by paying the open invoices. If you save a card and do not pay, we do not lift the restriction. When the status is no longer past due or unpaid, we restore access. If the provider still requires you to authenticate a payment, we keep the restriction until that payment completes.

We do not treat this restriction as a chargeback dispute, as the safety read-only mode in article 17, as an empty-pack stop, or as force majeure.

If you start a chargeback, we may suspend the account. If the charge was valid, you still owe it.

When Pro ends, we apply Free allowances from the next period.

You must keep a working payment method so we can collect invoices. We start the restriction when the status is past due or unpaid, not merely because a card is missing while the status is still active.

If the law puts a tax or a levy on you, you pay it. If the payment provider charges us a fee to collect your payment, we pay that fee.

A Business User pays late-payment interest under Dutch Civil Code article 6:119a and the Late Payment Directive.

15.6 Price changes for existing customers

The price you accepted at Checkout stays the price for the period you have already committed to.

We may change a price we set for a later period only if this clause allows it, the ground is legitimate and specific, we send you a notice, and you can end the contract free of charge before the new price applies.

Index adjustment, once a year at most:

The series is the consumer price index published by Statistics Netherlands (Centraal Bureau voor de Statistiek).
The percentage is the figure released at the end of the third quarter (September).
We apply that percentage from 1 January of the following year.
Example: if the September release is 2.0 percent, a price we set rises by 2.0 percent from 1 January.
We send you a notice, in the language of the contract, at least 30 days before 1 January. A notice in September meets that period. The app alone is not enough.
The notice states the old rate, the new rate, that the ground is the index, the date, and that you may end the contract before that date at no extra fee.

We apply this yearly index change to every user, including a Business User.

Other grounds, with the same 30-day notice, the next period, and the right to end before the new price:

a change in VAT or another mandatory public charge, which may apply when the law requires, including during a period
a material, demonstrable rise in operating, infrastructure, compliance, or delivery cost
a major product change that adds substantial value

Article 15.3 governs a provider's own price change when we pass it through in credits and our margin stays the same. Article 15.3 also governs the dollar-to-euro conversion update. We do not treat those updates as a price change under this article. Changing our margin, the euro price per credit, the Pro subscription price, or the storage overage price is a price change under this article.

We give you the same notice if we change the pay-as-you-go euro price per credit or the storage euro price.

Credits we have already granted keep the markup we stamped on that pack. We do not freeze the dollar-to-euro conversion for those credits.

For a Consumer, we do not increase a price we set in the first three months of the contract (Dutch Civil Code, article 6:237, under i), unless we have recorded a right for you to dissolve.

We publish one price schedule for everyone. We do not set you a personal price, and we do not price you by an automated individual decision.

If you reject the new price, end the contract before it applies. Until then you keep the old price. If you keep using the Services after the date, you accept the new price only when the notice said so clearly and the change is not an unfair term.

15.7 Promotions

We may offer promotions that give you credits. We state the amount and the period in the app when you qualify. We may add, change, or stop a future promotion at any time. An older offer, older text in the app, or older marketing does not give you a right to a later grant, or to the same amount or the same period.

Once we grant a pack, it lasts until its expiry date. We then end any credits you have not used. If you commit fraud, including with extra accounts or fake referrals, we may claw the credits back.

If we run referrals, we pay credits, not cash.

You cannot cash out credits from a promotion, you cannot transfer them, and you cannot stack them beyond the rules we show with the offer. If tax is due on credits we give you, you pay that tax. A consumer credit pack usually has no such tax.

If a person promotes the Services, that person is not our employee and cannot bind us.

15.8 Apps

You cannot buy in an app. An app does not show prices, plan names, or a button to buy. If an app store later requires you to buy inside its app, that store's rule applies to those purchases.

You start, change, and end a subscription on the website only.

The operator of an app store is not a party to this contract and is not responsible for it.

16. Right of withdrawal (Consumers)

If you are a Consumer and you contract at a distance, you have 14 days to withdraw (herroepingsrecht), unless the digital-service exception applies (Dutch Civil Code, articles 6:230o and 6:230p).

Selling a digital service does not by itself remove that right. The right is lost only if you expressly ask us to start supply during the 14 days and you acknowledge that you then lose the right.

Paid Pro Checkout cannot finish without the checkbox that accepts these terms. That checkbox is your acceptance of these terms again, at the latest version then available. By that acceptance you ask us to start supply of the digital service at once, and you acknowledge that you lose the 14-day right once supply begins. Supply begins at that moment.

After that acceptance, and once supply has begun, there is no cooling-off refund of the started period. Stopping at period end (article 15) or closing the account (article 17) is not withdrawal.

If Checkout completes without that acceptance, that is a defect in the flow. These sentences do not replace a missing acceptance.

Free starts at signup. Creating an account is not the Checkout acceptance in this article.

If enabling pay-as-you-go is a new paid distance contract, accepting these terms when you turn it on is the same request and the same acknowledgement, and supply of that use begins then. If you use pay-as-you-go before that acceptance, and the right of withdrawal still exists, we handle that use proportionately. After that acceptance, spend already metered is not a cooling-off refund.

Model instructions are Annex A. The period-end cancel button is not the withdrawal button.

If you end the contract because you no longer agree to these terms, that ending follows article 17. It is not a 14-day refund. Withdrawing consent under the Privacy Policy or the Cookie Policy does not by itself refund Pro.

Statutory remedies, including non-conformity, still apply after a valid exception.

Business Users have no statutory withdrawal right.

17. How long the contract lasts, and when it ends

The contract starts when you accept. Free continues until it is closed. Pro continues from period to period.

You may end Free at once, and Pro at the end of the paid period, through the cancellation function.

We may suspend or end the contract for a material breach, after a chance to cure where that is reasonable, and for breach of article 9 or 10, fraud, chargeback abuse, sanctions, a security risk, or a lawful discontinuation with notice.

Safety hits have their own effects. A hit can refuse that turn and lock that chat. You can start a new chat. Repeated hits in a period we define can put the account in read-only mode: you can read, and you cannot create, change, or delete. A person reviews that outcome. Contact support if you think it is a mistake. Unlocking the account does not reopen a chat locked for a hit. Billing can continue until the contract ends on another ground.

Other illegal-content measures follow article 11: warning, then a narrower restriction, then suspension, then termination, as the case requires.

Unpaid invoices are handled under article 15. They are not this read-only mode. Long non-payment can still end the contract.

When the contract ends, the licence ends. After a short window to export, we delete User Content as the Privacy Policy states. Export or deletion must not contradict the switching rules in article 27.

Download what you need, and use the portability right in the Privacy Policy, before the window ends.

These clauses survive: intellectual property, unpaid fees, article 20, article 21, article 22, confidentiality, governing law, and illegal-content duties.

Do not open a new account to evade a ban.

18. Privacy, cookies, and the register

Processing is described in the Privacy Policy. Cookies are described in the Cookie Policy. Named processors and recipients are on the register, which the Privacy Policy incorporates. The register is not a contract you click, and it is not an annex to these terms. When we update it, article 24 applies.

For a Consumer, we are the controller, including of personal data about someone else in User Content.

For a Business User, you are the controller of personal data about someone else in User Content. We are your processor for that data. We process it only on your documented instructions to provide the feature you asked for, including storage, transcription, a model send, and a background agent or automated task that needs that content. These terms are the contract under article 28 of the General Data Protection Regulation for that processing. We remain the controller of the account, billing, security, logs, and safety scoring.

For that Business User processing, the contract is:

Subject matter and nature: hosting and providing the feature you asked for, on personal data about other people in User Content. Duration: the contract, and the retention the Privacy Policy states after it ends.
Types of data and data subjects: the categories in the Privacy Policy for people whose data appears because you provided it.
We act only on your documented instructions, including these terms and the settings you turn on. If an instruction infringes the General Data Protection Regulation, we tell you, unless the law forbids that notice.
People who process the data are under a confidentiality duty.
Security is the security section of the Privacy Policy and article 32 of the General Data Protection Regulation.
The Processor and recipient register is the list of sub-processors who may receive that content. A like-for-like swap follows the Privacy Policy. A new sub-processor who materially changes the processing is a material change under the Privacy Policy.
We assist you with data-subject requests, and with breach notice, impact assessments, and prior consultation, so far as the processing allows and the information is in our systems.
When the contract ends we delete that content as the Privacy Policy states, unless the law requires storage. We do not return a copy except through the export the product already offers.
We make available the information needed to show compliance with this section. We do not promise an on-site audit.

A separate signed agreement is still required before we are an organisation's processor, as article 4 of these terms states.

19. Confidentiality

Your User Content is confidential, except for processors and recipients we need, people you share with, a legal duty, and statistics that do not identify you.

If you are a public body, this confidentiality does not block a disclosure the Open Government Act (Wet open overheid) requires.

Do not disclose our non-public prices or beta features.

20. Warranties

For a Business User, the Services are supplied as available. We do not promise that they will be uninterrupted or error-free, and we do not give a warranty of merchantability or fitness for a particular purpose.

For a Consumer, your statutory rights prevail, including conformity under article 14.

Information and Output are informational. They can contain errors. We may correct them. That correction is not a promise that every page is complete.

We do not warrant third-party sites, model providers, app stores, or identity providers, and we do not warrant that Output will be free of third-party claims.

21. Liability

Nothing in these terms limits liability for:

fraud or fraudulent misrepresentation
intent (opzet) or gross negligence (grove schuld)
a liability the law does not allow us to limit, including where consumer law or the General Data Protection Regulation forbids it
a Consumer's remedies under the Digital Content Directive or the consumer-rights rules

Subject to those carve-outs, we are not liable for indirect loss, lost profit, business interruption, a third-party model outage, your failure to review Output, or Output you publish. Lost data is included in that exclusion only where the Digital Content Directive and the General Data Protection Regulation allow it.

For a Consumer, we do not cap liability in a way that leaves no real remedy for a breach of a core duty. Foreseeable loss and your statutory remedies remain.

For a Business User, liability for direct damage is capped at the fees you paid us in the 12 months before the claim, with a minimum cap of EUR 100. The carve-outs above still apply.

One cap covers the claim, even if more than one of our group companies is named.

Stripe, app stores, identity providers, and model providers are responsible for their own services under their terms. We remain liable for our own share where the law requires it.

Time limits are those the law sets for a Consumer. For a Business User, a claim must be brought within 12 months after you knew or should have known of the facts, unless a mandatory period is longer.

We do not require a Consumer to pay our legal fees if they lose. We do not waive collective or representative actions.

22. Your responsibility for your content

If you are a Business User, you will compensate us for proven loss from third-party intellectual-property claims in your User Content, from illegal use, and from a breach of article 10. This does not cover ordinary use of the platform.

If you are a Consumer, you are responsible for your User Content and for illegal use. We may recover proven damage from that. You do not have to defend us for ordinary use of the Services.

If a third party claims against us, we will tell you, and we will not settle in a way that admits your fault without your consent, where you are conducting the defence.

23. Force majeure

We are not liable for a failure caused by a circumstance beyond our reasonable control, after reasonable precautions. That includes natural disaster, war, terrorism, epidemic, a government measure, failure of power or of the public internet backbone, and a labour dispute at a third party.

It does not include an ordinary security failure we could reasonably have prevented, a vendor's list-price change, or an unpaid invoice.

An outage of a cloud or model provider that is beyond our reasonable control can suspend performance. That is availability. It is not a reason to change a price outside articles 15.3 and 15.6.

Performance is suspended while the event lasts, without liability for that delay. If it continues for more than 60 days, either party may end the contract. Prepaid amounts are handled as the law requires.

24. Changes to the Services

We may change models, providers, credit consumption for those models and tools (article 15.3), the interface, non-core tools, and in-app estimates without a separate notice and without a new version of these terms. The app shows the current catalogue.

After we receive notice of a named-vendor change, we update the register within a reasonable time, given the impact. Time starts when we receive the notice, not when the vendor goes live. A like-for-like swap inside an existing category is a register update. It is not, by itself, a new version of these terms.

If we materially reduce a paid feature for a Consumer, we give notice and a free right to cancel before it takes effect, or the conformity path in article 14 applies.

A change required by law or by security may take effect at once.

If we discontinue the Services, we send you a notice and give an export window. We refund a prepaid unused period only where the law requires it.

A new inference family, or a new flow outside the European Economic Area, is a material processing change. The Privacy Policy notice applies, even if the catalogue change itself is minor. The register is still updated within a reasonable time after our notice, faster where the impact is higher.

25. Changes to these terms

A clarification, a legal name, or a new optional feature may be posted in the product. If you keep using the Services after we post that kind of change, you accept that change. This sentence does not apply to a change that materially and adversely affects a Consumer. That change follows the next paragraph.

A change that materially and adversely affects a Consumer is sent as a notice at least 30 days before it applies. You may reject it by ending the contract before that date, at no extra fee. Silence is acceptance only if the notice said so and the change is not an unfair term. We do not classify a change as minor merely because we prefer that label.

When you accept a new version, we change the version number and we store that acceptance.

The register and the disclosure can change on their own timetable. When we update the register is set out in article 24. A material processing change is governed by the Privacy Policy. It is not a minor clarification under this article.

26. Accessibility

Arkintel B.V. is a microenterprise providing services (Directive (EU) 2019/882, article 4(5); Dutch Civil Code, article 6:230fc). The accessibility requirements in article 6:230fb do not apply to us on that ground.

We do not claim conformance with the Web Content Accessibility Guidelines or EN 301 549. We do not publish a statutory accessibility statement.

27. Switching and export

If the Data Act (Regulation (EU) 2023/2854) applies to the Services as a data processing service, you may export the data and digital assets that the Act makes exportable, and you may switch, on the notice and cooperation the Act requires. We do not charge a switching fee that the Act forbids.

Our intellectual property, third-party model weights, and other users' data are not part of that export.

This right is in addition to portability under the General Data Protection Regulation, which is in the Privacy Policy.

28. Public bodies and regulated work

If you use the Services inside a government body or a regulated firm, your procurement rules, archive duties, and professional secrecy stay yours.

Confidentiality, and what the Open Government Act requires, are set out in article 19. We are not your processor unless a separate agreement says so. We do not promise an employer audit export. We do not accept unlimited liability, and we do not give up our platform intellectual property, because the user is a public body.

29. Notices

We send notices to the email address on the account and, where useful, in the product. For a Consumer, sending the notice does not by itself prove you received it if you show that you did not. Keep that email address working, and tell us if it changes.

Write to support@arkoffice.com for account and product matters, and to legal@arkintel.com for legal notices and Digital Services Act notices. Post is the address in article 1.

Notices may be in Dutch or English.

30. Complaints

Write to support@arkoffice.com. We will handle a complaint within a reasonable time. Please contact us first. You do not have to complain to us before you go to court.

A restriction under article 11 or 17 can be contested as article 20 of the Digital Services Act describes, including a safety hit you believe is wrong.

We are not affiliated with a recognised dispute committee (geschillencommissie) or another alternative dispute resolution body, we are not obliged to use one, and we do not commit to use one. If a Consumer complaint is not resolved, we will tell you that we will not use such a body unless we later agree in writing. A published European Commission list of bodies is information only. It is not a procedure under these terms.

You may report a suspected breach of consumer law to the Authority for Consumers and Markets. That authority supervises. It does not decide this contract.

Your right to go to court is set out in article 31.

The Privacy Policy states how you complain about data protection.

This article's alternative dispute resolution text does not apply to a Business User. Article 31 does apply to a Business User.

31. Law and courts

Dutch law governs, without the United Nations Convention on Contracts for the International Sale of Goods, and without conflict rules that would point to another law, except that mandatory consumer protections of the country where a Consumer habitually lives remain (Rome I, article 6). There is no second governing law.

For a Business User, the courts of The Hague, the Netherlands, have exclusive jurisdiction. Those courts conduct the proceedings in English only if both parties are commercial and both agree to English.

For a Consumer, you may sue in the Dutch courts or in the courts of the country where you habitually live (Brussels I Recast, articles 17 to 19). We do not require arbitration.

Arbitration is available only if both parties agree in writing after the dispute has arisen. The seat is the Netherlands. If a Business User later negotiates standing arbitration, the preference is the Netherlands Arbitration Institute.

Either party may seek interim relief from a competent court.

We do not waive representative actions.

32. General

If a court finds a provision illegal, invalid, or unenforceable, the rest of these terms stays in force. That part is replaced by the nearest valid meaning.

A failure or a delay to enforce any provision, or enforcement only once or only in part, does not invalidate that provision, does not waive it, and does not stop later enforcement of that provision or of any other provision.

A provision is waived only by a specific written statement from the party who holds the right. Conduct, silence, and a course of dealing are not a waiver.

We may assign this contract to an affiliate or a successor. You may not assign it without our prior written consent. An assignment that would worsen a Consumer's position is limited to what consumer law allows.

Nothing in these terms creates a partnership, a joint venture, or an agency between you and us, except that Stripe may act as payment agent.

There are no third-party beneficiaries, except a group company or an officer indemnified under article 22.

If documents conflict, this order applies: the Checkout price and plan, then these terms, then the artificial intelligence disclosure, then the Privacy Policy, then the Cookie Policy, then the processor and recipient register, then a signed data processing agreement if one exists.

Headings are for convenience only. They do not affect the interpretation of these terms.

Acceptance by an active click is a valid electronic contract under Regulation (EU) No 910/2014 and these terms.

The following survive the end of the contract: intellectual property (article 8), unpaid fees (article 15), disclaimers (article 20), liability (article 21), indemnity (article 22), confidentiality (article 19), governing law and courts (article 31), and illegal-content duties (article 11), together with any provision that by its nature should survive.

33. Annexes

Annex A is the withdrawal information. Annex B is where the current commercial figures are shown. Annex C is the illegal-content notice. The register is not an annex.

Annex A. Withdrawal (Consumers)

You have 14 days from the day the contract is concluded to withdraw, unless you accepted these terms at Checkout and thereby asked us to start the digital service at once and acknowledged that you then lose the right (article 16).

To withdraw while the right still exists, email support@arkoffice.com with your name, account email, and a clear statement that you withdraw. You may use this form:

"I hereby withdraw from my contract for ArkOffice. Name: [your name]. Account email: [your account email]. Date: [date]."

Send it before the 14 days end. We will confirm by notice.

The cancel button that ends Pro at period end is not this form.

Annex B. Current commercial figures

The binding price and plan for a paid order are on the Checkout page for that order. Included credits, included storage, the pay-as-you-go rate, and the spend limit are shown in the app and, for Pro, at Checkout.

At the effective date of version 1.0.0, the published catalogue is: Free, 200 credits per period and a storage cap of 15 gigabytes, EUR 0; Pro, 2000 credits per period and a storage cap of 200 gigabytes, at the price shown at Checkout; pay-as-you-go, EUR 0.015 per credit including VAT, after you opt in, with a default spend limit of EUR 50 per billing period if you set none. The storage cap is the most that can be stored at one time. It does not accumulate from period to period. Download traffic is limited to three times the storage then in use. Download traffic above that limit may be billed separately.

Later changes to a price we set follow article 15.6. Later changes to credit consumption that only follow a provider's price follow article 15.3.

Annex C. Notice of illegal content

Email legal@arkintel.com. Use Dutch or English. Include the fields in article 11. There is no web form.